F.A.Q’s
This page answers all of the common questions we get regarding ticket printing and redemption. If you can’t find the answer to your question on this page, please call (866) 323-5411 and press ’1′ for our technical support department.
Q1. How Do I purchase a ticket to an event?
Purchasing tickets is easy!
Click on the tab at the top of the website labeled Purchase Event Tickets
Locate the event that you wish to attend and click on “read more”
Under the event description, click the “purchase now” button, or “Click here to purchase your ticket now” language.
Follow the prompts from there.
You will receive a confirmation email regarding your purchase. Please save the confirmation email because you will need it in case your ticket needs to be reprinted.
*Registration is required for all ticket purchases through GospelTix.com
Q2. I clicked “Buy This Ticket” and the little counter just keeps going and going. It’s up to like 10 minutes now. What should I do?
Close your web browser down, and then check your e-mail for a message from us that gives you your confirmation number. If you have that message, visit our reprint page to print your ticket. If you don’t have an e-mail message from us, there is almost no chance that your card was charged – for some reason you ran into an error while processing. Go ahead and start over and try again. If you try to purchase the SAME tickets to the SAME showtime using the SAME credit card, you’ll get a warning message before the system charges your card again.
Q3. I tried to buy tickets a couple of times and it told me my card could not be processed. Now, I look at my online bank statement and it says my card was charged! What gives?
“ERROR MESSAGE:
ERROR: We were unable to confirm availability of your seats.
Your credit card was NOT charged.
There is a problem with your seat reservation, and we are unable to continue because of this error. This error may be due to an internal server problem, or it may be a result of a problem with your web browser’s settings. There is no reason NOT to try again, but if you get this message again, there may be an issue you will need our help to solve. Please close your web browser window now and try again, starting at the very beginning.”
We apologize for the any inconvenience this may cause; however, our system is very careful about protecting you from fraud. If you enter the wrong information about your credit card, such as the billing zip code or the card ID from the signature panel of your card, the bank will let us know. Sometimes your bank will still approve the sale, even though you have entered the wrong information. In this case, although the bank actually did approve the sale, the system will not issue ticket to you due to our security policies. Unless you receive a confirmation e-mail giving you a confirmation number, the transaction has already been voided officially, which means that our system will never in actuality take any money from your account. Your bank, however, may show the transaction, since they did approve it. Such transactions usually disappear by themselves within a few days. You can contact your bank to find out how long this will take. Each bank is different.
There is nothing more we can do, since we don’t have (or ever really had) your money.
This message is created to protect patrons and occurs only due to human error when someone has attempted to purchase a ticket back to back. To start over again, you must refresh your browser to clear out the memory.
Q4. I misplaced my printed ticket, how can I get a copy of it?
Reprinting a misplaced ticket is quite simple. Please refer to the original confirmation email that was sent to you when the ticket was purchased. Towards the bottom of that email you will see a section that instructs you on how to reprint your ticket. You will need the last four digits of your credit card number and your confirmation number, all of which are provided in the confirmation email.
Q5. I purchased a ticket to an event that was cancelled, when will I receive my refund?
In the case that Gospeltix.com has been notified that an event has been cancelled, GospelTix.com will refund your ticket purchase price only. Convenience fees are not refundable. Please allow 7-10 business days for a refund to be credited to your account. Mon-Thu are considered business days for GospelTix.com. If a credit has not been received by then, please feel free to contact us during business hours. Please have your transaction or ticket number available for timely assistance.
Q6. I purchased multiple tickets, but only received one physical ticket; how can the other people get in?
GospelTix.com does not issue an individual ticket for each ticket purchased; however, you may copy the ticket as many times needed. The barcode on your ticket will be scanned upon entry to the event. Once scanned, the venue will know how many tickets were purchased under that electronic transaction number.
We encourage groups to arrive together; however, if you are not arriving together, it is a great idea to print multiple copies of your ticket. Upon arrival to the event, the system will allow entry up to the maximum. Once all attendees have been accounted for, the transaction number will become invalid. If someone arrives with the same barcoded ticket after the system has processed the maximum entries, this would indicate fraudulent activity.
Q7. I bought tickets to the wrong theatre altogether. Can I get my money back?
Generally, tickets purchased using our system are non-refundable. However, please contact us via e-mail and we’ll see if we can help you remedy your mistake.
Q8. I bought tickets, but I’ve changed my mind / someone got sick / I have to work. What should I do?
Generally, tickets purchased using our system are non-refundable.
